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Is it possible to set up automatic assignment of tickets via email?

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Douglas R.

Zendesk Luminary

Publication le 06 janv. 2023

Hello my friends, how are you? I have a question, would it be possible to configure the automatic attribution of tickets that were entered by email to specialists?

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    Jake Warren

    So you're saying if someone emailed example@example.com, you want the ticket to automatically assign to agent soandso?

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    Douglas R.

    Zendesk Luminary

    hello jake, how are you?

    Yes,that's right.

    Is this possible?

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    Felipe

    Zendesk Customer Care

    In this case, you can use the condition 'Received at' in the trigger, so that it considers when the ticket is received from a specific email address, and you can then have it forwarded to a specific group or agent as an Action.
    You can find here the guidance on this criteria: Trigger conditions and actions reference
     
     
     

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