This is a re-post of the closed, locked feature request "Feature Request: Give Admins Ability to Change Agent Status " .
This is still not possible, despite the promises in the top comment:
Zendesk is closing and locking new requests to this and telling them to follow this abandoned, locked thread for updates: https://support.zendesk.com/hc/en-us/community/posts/4420684617754-Setting-Agents-Status-in-Chat
How are we supposed to request this feature or follow for updates on it when everything is closed and locked? This is a pretty miserable customer experience.
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