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Lars

Publication le 23 janv. 2023

As a software company, I want to make the current version files available for download in the help center, but there is limit in file size in helpcenter. Have anyone done this or have a solution?

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    Anne Ronalter

    Zendesk Customer Care

    Hello Lars,

    that is correct, there is a limit:

    "you can add multiple attachments in an article as long as each uploaded file or image is within the 20MB limit both for inline image and file attachment in an article, while for community posts and comments, you have a 2MB limit."

    More details can be found here:
    What are the attachment limits in Help Center? 

    As a workaround, we would suggest you to use links/hyperlinks to store your files externally in a Dropbox, Cloud etc. and show them in your article that way.

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