Why do web channel tickets have a ticket email?


1 Commentaires

  • Dave Dyson
    Community Moderator

    Generally speaking, in order to submit a request via the web form or web widget (the two methods that result in "Web" being specified as the ticket channel in Explore) requires that the user enter their email address, or that the user is already logged in, in which case their email address will be known from that.



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