Add tags to tickets created by WebForm


1 Commentaires

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Luca,
    Currently, it is not possible to add tags directly in the Guide / Help Center theme code. Triggers would be the easiest option by far to add a tag to all tickets that are created by the web form. 
    Otherwise, the only other tag-based thing that we can think of is having a custom drop-down or checkbox ticket field that applies a tag when selected or checked. You'd just need to hide that field using custom code. Best resource we can give is our cookbook on help center Javascript recipes. I hope this helps! 

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