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How do I stop emails to all users in Zendesk when I create/test in sandbox?

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Arielle B

Publication le 27 janv. 2023

I am setting up new agents and creating test chat conversations/tickets in our sandbox, but they are emailing all users. How do I prevent that?

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    Karen Beltran

    Zendesk Customer Care

    Hi Arielle B, 

    You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. 

    Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb

    To deactivate a trigger

    1. In Admin Center, click  Objects and rules in the sidebar, then select Business rules > Triggers.
    2. On the Triggers page, locate the trigger you want to deactivate.
    3. Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.

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