The Team Members Page on Admin Center>People>Team>Team Members is not user friendly.
The options for team members are split between the Team Members Page and some hidden Customer page in Support that you can only access by having to discover the ellipsis at the far right of the team member row and clicking it to see that it says "Manage in Support". To change a Team Member's group and role, you must find this hidden customer page. Its like Zendesk doesn't want you to find where to do this.
There is no clear way to get to a Team Members' "Customer" page from the Support pages, as when a "Customer/End User" is promoted or a new team member is created, they are hidden from the Customer page view search.
A couple of different possibilities to fix our UX as admins.
- Add the Role and Group functions to the Team Members Page on Admin Center and as a field
- Add a button on the Team Members Page on Admin Center next to each user that says something like "Manage Group/Role" that opens to that hidden customer page
- Add a button on the Customer page in Support that says "Team Members" to show a view like Customers but shows only Team Members and the group/role they have assigned
Any of these would be better than the current process.
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