Errors Submitting App
Hi,
I've completed an app and wish to submit to the marketplace. I have registered my organisation and am using the 'Submit App' section on apps.zendesk.com.
However, I am getting this message on validation:
The only place I can see to define where screenshots are stored is in the README.md file, where I have typed the following:
### Screenshot(s):
screenshot1.png
image004.jpg
image006.jpg
(These image files are in the assets folder.)
Can anyone advise how to fix my issue?
Thanks.
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Hi SGL,
The screenshots need to be in a .png format to be processed correctly. It looks like the first image you have is a .png, but the following are .jpgs. If you change the format of the other two images, that should fix the error. Here's a link to the docs which go in to more detail:
https://developer.zendesk.com/documentation/marketplace/building-a-marketplace-app/create-app-brand-assets/#screenshotsI hope this helps! Let me know if you have any questions.
Tipene
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Also, per the instructions Tipene linked, the filenames should be as follows:
screenshot-0.png
screenshot-1.png
screenshot-2.png
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Thanks Tipene Hughes
I've managed to submit the app now. I accidentally started the screenshot names with -1 rather than -0 (as kindly advised by Eric Shen). Hope this is not an issue.
The app submission seems to have called itself "Zen Tunes". Is this something I've accidentally left in, or do submissions get code words assigned for their name? I can't seem to edit this.
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The “Zen Tunes” name you’re seeing is likely being pulled from the en.json file within the translation directory of your app, and/or the manifest.json file. You'll need to update the values in these files for it to display as you intend it. You’ll also want to update the screenshot file names to the format Eric outlined above, otherwise you’ll find that some images will be ignored.
Once you’ve done that, you can resubmit the app following the steps outlined here.
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