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Is it possible to keep the same host mapping for multiple brands, so there's no difference in Help Center URL for customers?

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Matthew Rawls

Publication le 15 févr. 2023

I want my users to be able to be properly segmented based on brand, but currently I have to have 2 separate urls for each brand. Can I keep the same endpoint URL for customers while still segregating all help center content under two brands?

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    Amie Brennan

    Hey Matt, 

    The short answer here is No. I've never seen someone be able to successfully achieve the scenario you've described here. Host mapping in Zendesk is 1:1 as far as I've seen in all my 8+ years of Zendesking. 

    I wish I had some better news for you. 

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