Recently Zendesk format Changed how tabs are displayed
I can not longer see titles in the tabs, instead I see the ticket # and a name which doesn't tell me anything that the tab is for because I don't memorize tasks by their associated 6 digit task numbers and some people are on multiple tickets so it is not a unique identifier. If I mouse over the tabs I can of then see the description but this takes a lot of extra time when you are doing it 100 times a day for up to 10 dabs.
How can I get the task description showing on the tabs again?
-
alan coler Do you mean in Zendesk Support or in the Help Center?
-
I'm not sure what you mean.
This is the screen. Tabs now have ticket #s instead of descriptions which doesn't tell what they are.
This just changed a couple of weeks ago.
-
I tried to upload a 117kb screen shot but it didn't work.
-
alan coler The image issue could possibly have something to do with your cookie settings, though it worked for me even with only Essential cookies accepted. I you still experience it try accepting functional cookies.
Is it these tabs you mean?
-
Yes those are the tabs, why did the functionality change to indicate a number instead of the description?
-
alan coler This is unfortunately not my domain. This topic you posted in it feedback for the Help Center (Guide) part of Zendesk, but this feedback belongs to my colleagues at Ticketing System (Support). I will ask our community team to move your post to the right topic so they see it in Ticketing System (Support).
-
Hi Alan and Gorka -
I've moved this post to Suite Q&A, and we'll ask a support agent if they can help out. -
Is there no one who can find this out?
-
Hi alan,
Due to the nature of your concern and the need for additional details, I have created a ticket for you. Please wait for my email and let's continue working form there.
Vous devez vous connecter pour laisser un commentaire.
9 Commentaires