Reporting on "Can view tickets from user's org" access
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users with this access today and their organization is what I'm after.
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Not sure if bumping is allowed, but bumping this once to see if anyone has any ideas. Advanced Search doesn't even help in this situation since User "Access" field isn't available in it. Odd that there's no way to get a quick glimpse into what the users and user access is across an organization.
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Hi Jake Warren,
I tried searching end users by ticket_restriction property, but apparently it is not supported. I'm afraid you'll have to run a script and utilise the users or incremental export API. If you are familiar with Python, I can provide a sample script.
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Ahmed Zaid - Sure, that would be greatly appreciated!
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Hi Jake Warren
Sorry I didn't get back to you earlier. This script should do the job. Let me know if you have any questions.
https://github.com/ahmedsabriz/zenpy-org-ticket-access-report
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Hi Jake Warren. did this solution work out for you?
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