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Talk: IVR missing phone options (opt-out/in, callback)

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Lea Møller Baun

Publication le 21 févr. 2023

I am setting up an IVR system for our clients - but they want the Opt-out possibility and call back. This is not available to set up in the IVR system, so we have had to make a workaround from their current phone company where they use the IVR from their system and then it transfers the call to the three different departments. 

So they have to buy three numbers for it to work - will you at some point make it possible to add these options to the IVR? 

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    Sean Chuang

    Zendesk Product Manager

    Hello,

    Thanks for your question. Please take a look at this article (and this) and see if it addresses your needs. If you need additional support, please raise a ticket with our support and we would be glad to assist further.

    Thanks,

    Sean

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