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Valid Emails Dumping into suspend view

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Michelle Forry

Publication le 06 mars 2023

I am finding consumer email requests in the suspended view. I have to manually move them over. How can I prevent this from happening again? 

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    Olivier Degardin

    Hi Michelle,

    It must be annoying... Does it concern only one company/client?  Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only the domains abcd.uk and abcd.us have been referred for England and USA. And if your user (sample: flavio.domino@abcd.it) is in Italy, the domain abcd.it has to be added inside the 'Domains' field. See attached screenshot.

    Another possible cause could be an automatic 'out of office' answer from an attendee.

    Another verification: Is the email address of an impacted user exactly the same everywhere, everytime, I mean for a valid ticket and a suspended one?

    Good luck.

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