I manage our community and we have a slack app that was integrated pre-my time at my company where when a Community member makes a post or comment, it sends an email and the email is logged into a slack channel. Every single community post/comment.
Recently, I've been revamping our Community initiatives, and it has brought in more engagement, but yes, it also has increased these posts in slack.
I want to get rid of it. Does anyone use another tool or have any recommendations for other apps?
- Community member makes a post > the post is integrated into a slack message
- The message in slack includes the person's name, account, date/time, and a snippet of the message.
- Comments for this post are captured in slack but it doesn't come in as an individual message
- Other things to note - we have Salesforce and Gainsight to house account/CSM interactions
I know this is a unique ask and appreciate any thoughts or comments; happy to provide more context.
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