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Records related to Teams and Zendesk integration.

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ysh4894

Publication le 14 mars 2023

We integrated Teams and Zendesk.
However, if you have any questions about the audit log after integration, please contact us.
First, is there a way to check the update history and access history for the Teams and Zendesk integration?
Second, if it is possible to check the record, can you share it as a report?
Thirdly, if it is impossible to check records, do you have any plans for future updates?

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Yoon, 
     
    Just to clarify, are you looking for reports on Side Conversations through Teams or updates on tickets created from Teams?
     
     

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    ysh4894

    Hi Erica,
    First of all, what you want to check is the access history.
    I was wondering if it is possible to check logs in Zendesk when updating a ticket in Teams or logging in to Zendesk from Teams.

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    Erica Girges

    Zendesk Developer Advocacy

    Thanks for clarifying! If you're not already using it, our Explore platform should allow you to get most if not all of this data. All tickets created from Teams should have the tag ms_teams_created. You can use this as a filter to generate reports. 

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    ysh4894

    Hi Erica,
    Thanks for letting me know your good ideas.
    However, what I want is for management through recording in the audit log.
    So, I wanted to check before creating ticket data.

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