Creating a Trigger for Notifications when an agent doesn't response to an open ticket for 48 hours

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Publication le 16 mars 2023

Hi!

I am trying to create a trigger to notify me and the company's CEO when the ticket is open for 48 hours without a response from our agent's end. 

Can someone please help me with this? 


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Hi Rachel,
 
Based on your use case, you're looking to create an Automation instead of Trigger to notify you and your CEO when the ticket is open for 48 hours without a response from your agent's.
 
Could you please check the following articles/posts below which you can use as a guide:
I hope this helps. Thank you!
 

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