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ZAF + Unified Agent Status?

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RC Maples

Publication le 22 mars 2023

Is it possible to get an agent's status via ZAFClient? I wasn't able to find any documentation. I'd also like to change a status programmatically via ZAF or a REST API. Is it possible to do this?  

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    Widson Reis

    Zendesk Product Manager

    Hi RC Maples,

    There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. 

    Cc: Volkan Akdugan

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    RC Maples

    Hi Widson Reis

    Great, thank you! I've just signed up for the EAP :D

    Happy to share more about our use case!

    Cheers,

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