zendesk app doesn't notify for tickets created using the API

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Booking For Visa

Publication le 24 mars 2023

I am using the createTicket endpoint to create a new ticket but the app doesn't notify me on ticket creation. When I would send an email at .zendesk.com address, the app would notify. All notifications are gone when I have moved to ticket creation using API. It is important for us to receive app notifications especially when customer sends an email. 

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