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Feature request: Allow for either markdown or HTML to be rendered when using the "transcription_text" field in the voice comment object

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Matt Hill

Publication le 29 mars 2023

Hi,

I'm trying to add a transcript with multiple speakers to a voice comment through the API, following this documentation.

However, it's currently very limited as it does not allow for line breaks. This is an issue when you have two speakers as ideally you'd want it to render the transcription like this:

Transcription

Speaker 1: Hello

Speaker 2: Hi

Speaker 1: How may I help you today?

Currently, the voice comment renders it all in a single (and difficult to read) line:

Transcription

Speaker 1: Hello Speaker 2: Hi Speaker 1: How may I help you today?

As you can see, the latter is really tricky to read with lack of speaker separation. Would it at all be possible to make this change to at least enable line breaks in the transcription field?

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1 commentaire

Date

    Officiel

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    Widson Reis

    Zendesk Product Manager

    Hi Matt Hill,

    We are working on a new version of the voice comment that will allow for line breaks — markdown/HTML might come later. This is part of the new endpoints we are building for Talk Partner Edition API that should be released as GA in Q2.

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