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Can you customize the "searches with no results" page?

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Josh H

Publication le 05 avr. 2023

If someone searches in our Help Center and doesn't get a result, they currently see text that says:

"Try searching another keyword. Browse Help Center"

Is it possible to customize what appears on that page? I'm not sure how to find that code to edit it. Any insights are appreciated. Thank you!

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    Ollie

    Hey 

    We created an article for not found that contained information and then added this to the script.js. We could then add our own content to it. It required being at the top of the script.js and we use a custom marketplace template.

    $(document).ready(function() {
      if ( window.location.href.indexOf('articles') > -1 && $(".not-found").length > 0 ) {
    window.location.href = 'New Article URL';
    }

     

    Hope this helps.

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    Brett Bowser

    Zendesk Community Manager

    Awesome solution Oliver! Thanks for taking the time to share this with everyone!

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