Setting Agent Status based on Schedule

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3 Commentaires

  • Volkan Akdugan
    Zendesk Product Manager

    Hi Mistyamber Reynolds

    To enable these use cases we are developing new API set called Agent Availability API, they are currently in EAP.

    We will launch general availability by end of this month so any Workforce Management partner will be able to integrate to set Zendesk unified agent statuses automatically based on their defined schedule in the Tool. Alternatively, this could also be done with custom development via utilizing the APIs.

    Please let me know if any questions or comments.

    Regards,
    Volkan

    1
  • Mistyamber Reynolds

    Volkan Akdugan amazing!  Thank you!

    0
  • Moataz-Bellah Mishrif
    Zendesk Luminary

    I have tested the Agent availability API and was able to set it to Online or Offline, but my request is that I need to set it based on a schedule in Zendesk

    is there such a feature on the roadmap?

    0

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