VIA_CHANNEL Phone call and webform tickets are combined

1 Commentaires

  • Jacob the Moderator
    Community Moderator

    Hi Ryan,

    I always create a custom channel field and use triggers to the values, this way I can have more granularity on the sources using the API to create tickets, and use this for routing and reporting etc.

    I never add the custom field to a form, it is just being populated in the background at ticket creation.

    I hope this helps, let me know if you would be interested in more specific instructions.


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