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Add GA4 event tracking for chat

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John E

Publication le 08 mai 2023

A support agent told me that Zendesk does not currently support event tracking for GA4, and there is no timeline for adding native integration to chat for GA4. Please consider updating the chat feature to support GA4. Thank you.

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    Sarah Darmawan

    Zendesk Product Manager

    Hi John,

    The Web Widget Classic now supports GA4 - here is an article that can assist you in setting Chat up for web analytics in GA4.

    Hope this helps!

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