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Zendesk Outlook Add-in

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Karina Caro

Publication le 08 mai 2023

Please modify the Add-in so we can change the Requester in the Outlook add-in. When a user wants to forward an email using the Outlook Zendesk Add-in, the add-in puts in the email sender as the person requesting service and not the name of the Outlook user.  

 

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    Permanently deleted user

    I'm curious on your use case.  Zendesk for Outlook is designed to take an existing email and turn it into a ticket.  If I try to read between the lines, I wonder if you are trying to use it to submit new tickets by the person who is using Zendesk for Outlook?  As a different method to submit tickets right from Outlook?

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