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messaging - answerbot abusive messages

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Ashley Smyth

Publication le 09 mai 2023

hello, 

does anyone know a way that if a user uses abusive language to an answer bot it can understand that and respond?

eg a user says your company is S@~:@t  

answer bot says  - please don't swear at me

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    Sabra

    Zendesk Customer Care

    Hey Ashley! We don't currently have built-in functionality to interpret and respond to abusive language like this, but I definitely see a use case for it! However, I would recommend considering setting up an Answer for your Bot for this kind of statement, adding this and other abusive language examples as training phrases. For more information on creating Answers, check out this article: Creating an answer for a bot

     

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