Triggers based on the day a ticket is raised

3 Commentaires

  • Sabra
    Zendesk Customer Care

    Hey Zac! Great question! Due to the complexity of determining the weekday of submission and the subsequent Tuesday and the limitations of triggers to set custom date fields, this would best be handle by triggering a webhook that notifies an external system to handle the logic of figuring out the day to set for the custom field. 

  • Zac Stanger

    HI Sabra

    Thank you, have you got any suggestions on how to do this?

  • Anne Ronalter
    Zendesk Customer Care
    Hi Zac,

    we do have an article here on Creating webhooks to interact with third-party systems.

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