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Chat Bot integration to alternate servers

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max fulton

Publication le 15 mai 2023

Is Zendesk Chat Bot capable of reading attachments that are stored on a different server than the server the Help Center is located? Many of our product have just pdf links which are on our main company web site server. How would I need to go about creating this integration where the chat bot is capable of reading and presenting attachments stored on multiple servers?

 

 

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    Dane

    Zendesk Engineering

    Hi Max,

    It will mainly focus on the article titles and first 75 words on the article. 

    Please refer to Optimizing your articles for autoreplies.

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