Combine groups into one for Zendesk Explore report

1 Commentaires

  • Jacob the Moderator
    Community Moderator

    Hi Hollis Teixeira-Proctor 👋

    It sounds like what you want is to use the Explore Group feature to combine multiple Ticket Group values into one or a few. You can explore this from this article: Organizing values by groups and sets.

    I hope that is not too confusing, the feature in Explore that allows you to group together multiple values into fewer is called "Group", and it can be used for any attribute available, including Ticket Group.


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