do flow builder and omni channel work well together?

1 Commentaires

  • Barry Neary
    Zendesk Product Manager

    Hi User 5629941

    You can have triggers that set the priority on the messaging (chat) tickets based on SLA, and then the highest priority will be at the top of the queue to be assigned out first.

    e.g. if ticket has a tighter SLA its ticket will have a priority of Urgent , whereas a less stringent SLA message will have poriity of Low



Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk