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What happens to the Mobile SDK app once you delete its Setup Settings?

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Player Support Team

Publication le 19 mai 2023

We have some Mobile SDK apps that perform different actions (e.g, creating Zendesk user identity, creating tickets etc). 

What happens when the setup settings get completely deleted (either on purpose or by mistake)?

- Does Zendesk have a backup that continues collecting some incoming data?
- Will we have to redeploy the app to the store with new credentials written from scratch, or is there a way to revert the changes?

Thanks!

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi there! We do not back up any of your data, so once that is deleted, the integration will no longer function. I don't know the app store's processes for submission, so I can't speak to that, but I can say that you will need to generate new SDK settings and add those to your app. If that requires a redeploy, then yes you will need to do that.

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