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Change an agent status for a messaging channel via API when Unified Agent Statuses are disabled

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Michael Amromin

Publication le 07 juin 2023

Hello,
 
Can I change an agent status for a messaging channel via API when Unified Agent Statuses are disabled, like I can do it for voice channel (/api/v2/channels/voice/availabilities/{agent_id})

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Michael! I did some investigation and it looks like the only way to update agent statuses in a messaging channel would be with unified agent statuses. It's not super clearly defined, but in our API docs, it does limit the update functionality to only the unified agent status API. 

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