• Yaniv Dayan

  • 7 juin 2023 21:15

  Hi Jake Warren

  I just double-checked the instructions, and it works. Have you added the Basic Authentication? 

• Jake Warren

  • 7 juin 2023 21:39

  Hey Yaniv Dayan

  I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.

• Yaniv Dayan

  • 8 juin 2023 03:01

  Hey Jake Warren 

  Maybe this would help:

  https://support.zendesk.com/hc/en-us/community/posts/4932605159450-How-to-format-a-comment-when-using-Notify-active-webhook-action-#:~:text=tried%20it%20but%20I%27m%20getting%20an%20%22Error%20during%20transmission%3A%20HTTP%20client%20call%20failed%22%20when%20testing

   

  https://support.zendesk.com/hc/en-us/community/posts/4409515186970-Create-a-private-comment-automatically#:~:text=Error%20during%20transmission%3A%20HTTP%20client%20call%20failed

   

   

• GrowthDot

  • 16 août 2023 12:52

  Hi,

  You can automatically add comments to specific tickets with the Proactive Campaigns app. It has a new automation feature, so you can use it to send emails and add internal notes in bulk. The app adds internal notes when tickets enter the list filtered by specific criteria. It's extremely simple to use!

  

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