Change subtitle "Please choose a request type below"

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Publication le 08 juin 2023

Hi, as the title says, I'm working on the Guide page and I'd like to change the subtitle "Please choose a request type below", putting a different one by using the dynamic content so I have it translated to different languages. I went through the code on Zendesk Guide but I couldn't find where to change this.

Thanks for your help!

2 commentaire

Date

Gabriel Manlapig

Zendesk Customer Care

09 juin 2023

Hi Ilaria.

This line of text is controlled by whats set in the End user's instructions in the Ticket Forms settings.

To change the instructions that end users see for multiple ticket forms

Click the Admin icon () in the sidebar, then select Manage > Ticket forms.
In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Forms.
Enter text in the End user instructions field.

If you want that to be translated depending on the language, you must create a dynamic content which includes all your supported language variants and use that placeholder in the setting.

For more information see Creating dynamic content.