Recherches récentes

Pas de recherche récente

Bulk edit with limitations for agents

image avatar

Luan Dias

Publication le 27 juin 2023

Currently, any agent can bulk edit tickets for any field, even if that field is blocked for agents, this impacts on several fields that we use as metrics, such as CSAT fields, the agent can change his CSAT score through of bulk edit, Zendesk should let us limit some fields for bulk editing for agents.
Or create a trigger condition that catches the update of any custom field, to be able to monitor whether the fields are being changed manually by the agents.

2

1

1 commentaire

Date
    image avatar

    Sydney Neubauer

    Zendesk Luminary

    Agreed - this is also linked to the fact that all fields are visible even if they are not on the form associated with the ticket

     

    Bulk editing tickets needs some work to make it easier to use

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication