User guide?

Avec réponse
image avatar

Eduardo Cunha

Publication le 30 juin 2023

Is there any page with the main articles an agent would need to work on tickets and anything related to their permissions? 

I already have this link: https://support.zendesk.com/hc/en-us/categories/5021364328218

But for a new agent is hard to know where to go, I was thinking of something more straight forward specific for agents with the main articles.

0

2

2 commentaire

Date
    Le(s) plus récent(es)
      image avatar

      Noly Maron Unson

      Thank you, Dave, for your contribution. Your suggestions are spot on. The Learning Path in https://training.zendesk.com/ not only helps agents but also admins in building foundational knowledge in Zendesk.

      1

      image avatar

      Dave Dyson (gmail)

      HI Eduardo,

      The featured articles on that page (those highlighted with ★) would be a good place to start.

      Alternately, the free Omnichannel Agent Learning Path at training.zendesk.com could be a more tailored learning experience for your new agents as a way to learn the fundamentals of working as an Agent using Zendesk.

      0

      Se connecter pour laisser un commentaire.

      Vous ne trouvez pas ce que vous cherchez ?

      Nouvelle publication