I think for you to continue to evolve your product and improve it you need to also consider what managers want to see. For me as a director of my team I would want to log into Zendesk and have my own dashboard which I can customize that gives me the top-level numbers on how my team is doing.
I shouldn't need to do so many clicks to get to Explore and then pull up numbers. I should be able to share my dashboards to appear when I log into Zendesk.
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