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Use Chat or Gather as Partner Network platform and communication channel?

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F. Keijmes

Publication le 12 juil. 2023

Hi all,

Can you setup either Chat and/or Gather in such a way that it can only be used for chatting/communicating with Partners? (Partners are intl. Distributors, Resellers, Independent Service organisations etc. for my company)

This would mean that customers should not see or be able to use Chat/Gather, only these partners.
I know there are other collaboration platforms which can do this, but wanted to verify the possibilities within Zendesk too.
Eg: can zendesk select who has access to Chat/Gather by signed-up user?

etc...
Many thanks!

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    Nicole Saunders

    Zendesk Community Manager

    hey F. Keijmes - 

    Yes, you can do this using Gather. You would want to create a user segment that included all of your partners, and then limit the visibility of the topics in Gather to that user segment. It will be visible to everyone in the segment when they are signed in, but not discoverable by anyone who is not. 

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