Recherches récentes

Pas de recherche récente

Light Agents - Receive Email Notifications for newly created tickets?

image avatar

Tyler Kane

Publication le 19 juil. 2023

Hello,

I am new to Zendesk, and was curious if it is possible for a Light Agent to receive email notifications for newly created tickets under an Organization or if that is ONLY available to agents? If this is not possible, can we increase the number of allowed agents beyond just 5?

Thanks!

Tyler

1

2

2 commentaire

Date
    image avatar

    Champa Sharma

    How did you do this @이지훈 ? I tried this and it did not work.

    0

    image avatar

    Noly Maron Unson

    Zendesk Customer Care

    Hi Champa,

    You can utilize the action "Notify by > User email" and then select the light agent from the list.

    Hope this helps.

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication