Tracking Side Conversation Child Tickets

1 Commentaires

  • Matthew Salas

    I agree with Carmelo Rigatuso

    There is similar functionality with the attribute followup_id for tracking and "linking" the follow up ticket created from a closed (archived) ticket. 

    I understand that there will be more involved, but it is critical to have this in place for audits (ie.Child ticket is not created when it should have) as well as overall performance monitoring


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