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Gather - Can it be promoted when a user creates a ticket?

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Dennis Welz

Publication le 26 juil. 2023

When a user creates a ticket via a form

1) Will gather Topics be suggested?
Helpcenter Articles are suggested, but will Gather-Topics also be suggested? Can I activate it somewhere? Or is this simply not available? 

2) Can I somehow us e a button / Link or something equally useful to promote the Gather-Community when creating a Ticket with a form?

Thanks!

D. 

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    Mike DR

    Zendesk Customer Care

    Hi Dennis!

    Currently, gather topics won't be provided in Zendesk Guide, only articles.

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