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Possible to create average tickets hourly but in 2 hour chunks?

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Matt Duchowny

Publication le 31 juil. 2023

Hi there, we currently have a report that displays the average hourly tickets but we'd prefer to have it display the average in 2 hour chunks. I know that I can do every other hour but it isn't calculating in the averages for the hours not selected.

 

Possible to do?

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    Elaine

    Zendesk Customer Care

    Hi Matt,

    This is possible by Organizing values by groups and sets. You may create a report similar to what was suggested in this article and replace the Ticket created - Hour attribute creating a new set of groups. Please see the attached screenshot. 



    I hope this isn't too confusing, but in Explore, there's a feature called "Group" that lets you consolidate multiple values into fewer values. You can apply this feature to any available attribute, including Ticket Group.

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    Matt Duchowny

    Elaine, you are the best! Thank you so much! I can't believe I totally missed that!

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    Elaine

    Zendesk Customer Care

    You're very welcome! Don't worry, it happens to the best of us. If you ever have more questions or need assistance in the future, feel free to reach out. Have a fantastic day!

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