Feature Request Summary:
Content tags should not be shared across brands. Content tags should be unique by brand to allow for a better customer and agent experience choosing from the list of content tags.
Our company has several brands in Zendesk, all representing unique product offerings to distinct customer bases. Because our products are different enough in functionality, the content tags need to be different to reflect those distinct use cases. For example, one product would have tags like Appointment Scheduling, Kiosk, and Alerts. Another product would have tags like Data Administration, Imports and Exports, and Dashboards. Displaying content tags from all brands to all customers is a very confusing experience, when they don't have access to that functionality in their brand, nor do they really recognize the names of different brands. This means we are not able to expose content tags to our end users, and they cannot add them to their Community posts themselves.
Business impact of limitation or missing feature:
Without content tags being split by brands, we cannot use this feature in more than one brand, which basically makes it unusable. The big benefit for us is in customers being able to add their own content tags to their Community posts, and we cannot allow it in a multiple brand environment.
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