We're reaching out to understand how you are using the Agent State Historical Reporting EAP and any feedback you may have! There are some questions below, however, please feel free to comment openly on your experience.
1. How useful is the pre-canned dashboard and datasets offered in this EAP?
2. Did you have any difficulty in understanding the EAP documentation?
3. How often do you use the pre-canned dashboard and reports?
4. Have you created any custom metrics or dashboards with these datasets?
5. What other metrics would be useful alongside this data?
6. Do you have any suggestions for improvements?
Looking forward to hearing from you!
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