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Users with access to Zendesk Portal only

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Ofer Rozen

Publication le 14 août 2023

Our admin center is defined that end users need to be defined in order to have access to Zendesk. Is it possible to define certain end users to have access to Zendesk Portal only (i.e Documentation, videos, etc..) without the option to open a support ticket?

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    Zsa Trias

    Zendesk Customer Care

    Hello Ofer,

    I have found this article about How can I remove the "Submit a request" link from my help center?

    However, for this to be hidden just for a specific set of users, you may want to check this article on How can I hide or show HTML based on user's role or group?

    But as noted on the post, it is provided for instructional purposes only. Zendesk does not support or guarantee the code. If you have questions or if you encounter any issues, you can post a comment to the actual post.

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