Multiple Bots for Different Pages: Can they be set up?

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  • Paolo
    Zendesk Engineering
    Hi Jeremy,
     
    You can define which your bot should fire by going to the bot's settings and choosing a channel where you want the specific bot flow to apply.
     

     
     In my example below, I have set my bot to fire on my Messaging widget, but opted to not enable it in my Twitter channel. When embedding the widget in your website, the same bot will be used.

     
    Take note that you can only have one Messaging and Web Widget (classic) for each brand. If you want to have multiple bots/widgets, you may consider creating multiple brands.
     
    Paolo | Technical Support Engineer | Zendesk
    1
  • Jeremy Mifsud

    Thanks Paolo.

    I will have to use a single bot then; will need to figure out how to use conditional statements so that some intents function differently based on the user's country (product).

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