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Triggers not working

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Clarice Matt

Publication le 18 août 2023

I have several sets of keywork triggers to add ticket tags. However, recently, when >1 keyword exists in the message context one or more triggers do not work and so not every ticket tag is being added. This only happens when >1 keyword is present, and I have confirmed that the triggers work individually. What could the problem be?

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    Eric Stylo

    User Group LeaderZendesk LuminaryCommunity Moderator

    Hey Matt,

    Tough to say without seeing the trigger configurations, do you mind grabbing some screenshots?

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