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Add most recent comment to Ticket Object

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Stephen Keogh

Publication le 21 août 2023

I am looking to have the most recent comment sent/received on a ticket added to the ticket object so it can be accessed by the Gainsight connector.

The process would be: Add new Field to Ticket object = "Latest Comment"

1. When a new comment is saved (inbound or outbound)

2. The comment is updated on the ticket object into the field "Latest Comment"

Is this possible without using the API?

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    mathieu.lepoutre

    Hi Stephen

     

    This is possible, yes. Take a look at Exalate, it would be perfect for a use-case like this. It is an integration solution wich a robust user interface where you can have scripting capabilities. You can add the latest comment to a field with it. I have been using it for quite a while and it instantly jumped in my thoughts reading this post. Hope to have helped you

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    Stephen Keogh

    Thank you Mathieu. So it is possible with a 3rd party tool but not natively in Zendesk

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