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Sunshine Conversations messages aren't listed as comments in Zendesk
Publication le 23 août 2023
Hello,
We use Sunshine Conversations to connect Zendesk to our chat application. I've noticed that the messages sent/received via the Sunshine Conversations API are not listed as comments on the Zendesk tickets. They are visible in the clients (Zendesk ticket and App Chat) correctly, but for Zendesk comment purposes, these messages are not visible; they are also not visible when listing the comments of a ticket through the Zendesk API. These messages are only visible in the event/audit Zendesk logs. Is it possible to list them as ticket comments?
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2 commentaire
Ivan Novak
Hello Alexandre
To work and solve your issue we will need more information from your side. I have created a ticket so that we can have direct communication regarding this.
Kind regards,
Ivan
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Bala C
Hi
Was this resolved? I am trying to get all the Sunshine conversation messages that are linked to a Zendesk Ticket. Is this possible?
Thanks
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