The ability for admins to exclude days that an agent wasn't active for
I'd like to have a way to ignore PTO from my explore reports, by using a "assignee logged in today" filter, but can't find a way to do this.
Allowing a feature to do this would greatly increase accuracy for averages and help us understand how service is impacted by holidays.
Vous devez vous connecter pour laisser un commentaire.
0 Commentaires