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Zendesk Chat RPA and AI

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Engin EKEN

Publication le 28 août 2023

Hello, are there any 3rd party apps for Zendesk Chat that use Artificial Intelligence and RPA logic at the same time?
 

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    Noly Maron Unson

    Zendesk Customer Care

    Hi Engin,

    I did a search in the Zendesk Marketplace and saw 3 third-party apps that may fit your needs.

    AutomationEdge

    Picky Assist

    AI Customer Service

    Just a disclaimer that these apps are only a result of a search I made and are not something Zendesk recommends. You must coordinate with the app developer to learn more about their products and offerings. 

    Hope this helps.

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    Engin EKEN

    Thanks Noly.

    I checked what you sent, it supports support.

    But I want to use zendesk for chat.

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    Noly Maron Unson

    Zendesk Customer Care

    Hi Engin,

    Unfortunately, I do not see any app that supports RPA and AI for chat in the Marketplace. I am not saying it does not exist but at the very least it is not listed in the Zendesk Marketplace. 

    Thank you.

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    Cedric Mathias

    Hey Engin

    Why don't you try Kommunicate? They provide  Zendesk Chat that uses Artificial Intelligence and RPA logic at the same time

    Here is their link

    Kommunicate.io 

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